Skip to content

Delete Your Data

Effective Date: September 22, 2026
Contact: help@peptade.com

You can erase what Peptade holds about you at any time, without asking us and without giving a reason. There are three ways:

  1. Delete your tracking data and keep your account — in the App, Profile ▸ Privacy Settings ▸ Delete Data.
  2. Delete your account and everything with it — in the App, Profile ▸ Delete Account.
  3. Email us — at help@peptade.com, at any time, whether you still have the App or not, whether you used it yesterday or years ago, and whether you want everything deleted or only some of it.

Each is described below, together with exactly what it does and does not remove.

1. Delete your tracking data, keep your account

In the App: Profile ▸ Privacy Settings ▸ Delete Data. Confirm the warning and the deletion runs immediately.

This permanently removes every record you have entered in the tracker — compounds (catalog and custom), schedules, cycles, dose and injection logs, your personalized stack, nutrition, sleep, hydration, exercise and body-weight entries, saved foods and meals, injection sites, and every Certificate of Analysis document you attached together with its stored file. Your account, your sign-in, your profile, your consent choices, and your subscription stay in place, and you can keep using the App from a clean slate.

Two things it does not reset: your lifetime allowance of stack generations, which is tied to the account rather than to the data; and anything the App wrote into Apple Health, which remains in the Health app under Apple's control.

2. Delete your account and everything with it

In the App: Profile ▸ Delete Account. Confirm the warning and the deletion begins immediately.

This permanently deletes:

  • your sign-in identity and email address;
  • your profile — age, gender, height, weight, activity and physique levels, goals, and preferences;
  • your consent records;
  • your facial photo, if one has not already been purged, and all biometric data derived from it;
  • everything listed under "Delete Data" above, including COA documents and their files;
  • your AI assistant conversation history held by the App;
  • your subscription entitlement record in the App (see Section 4 for what it does not do to the subscription itself); and
  • the local copy of all of the above on the device you deleted from.

Once deletion starts it cannot be undone and the account cannot be recovered. You can create a new account afterwards with the same sign-in, but nothing from the old one carries over.

3. Request deletion by email, at any time

You can always ask us to delete your data by email, no matter when you last used the App. You do not need to have the App installed, you do not need to remember your password (there is none — sign-in is through Apple or Google), and you do not need a reason. This applies whether you used Peptade last week or years ago, whether your subscription is active, lapsed, or was never started, and whether you want your whole account erased or only part of it — for example, only your facial photo and the biometric data derived from it, only your COA documents, or only your dose history.

How: email help@peptade.com from the email address associated with your Peptade account, with the subject line "Delete my Peptade data". Tell us whether you signed in with Apple or Google, and say whether you want everything deleted or which parts. If you are not sure which email or sign-in you used, tell us what you remember and we will work it out with you.

Verification: we confirm the request is yours by matching the sending address to the account, and we may ask one follow-up question if that is not enough to be sure. We never ask for a password or payment details. You may use an authorized agent; we will require proof of the agent's authority before acting.

What happens next: we act on the request within 30 days — in practice usually within a few days — and confirm to you by email when it is done. If any part of the request cannot be carried out (for example, a record the law requires us to keep, described in Section 5), we tell you which part and why. There is no charge for a deletion request.

4. What deletion does not do

  • It does not cancel a subscription. Subscriptions are billed by Apple or Google, and only you can cancel there: on iOS, Settings ▸ your name ▸ Subscriptions; on Android, Google Play ▸ Payments & subscriptions ▸ Subscriptions. Cancel before you delete the account if you want no further charges — a subscription left running keeps renewing, and those charges are valid. See the Refund Policy (https://www.peptade.com/refund-policy).
  • It does not remove data from Apple Health. Values the App wrote into Apple Health stay there. Remove them in the Health app if you wish.
  • It does not reach other devices until they next connect. A second device signed in to the deleted account keeps its local cache until it next contacts our servers, when it is signed out and cleared. Deleting the App from that device removes the cache immediately.

5. Timelines, and what may remain

  • Deletion from our primary systems completes within 30 days; for in-app deletion it is immediate.
  • Encrypted backup copies may persist for up to 90 days before they are purged automatically. They are not used to restore a deleted account.
  • Purchase records are held by Apple or Google, and by our subscription-management provider (RevenueCat), for as long as their policies and tax, accounting, and fraud-prevention law require. They contain your store transaction and an account identifier, not your health data.
  • Analytics events already sent to our product-analytics and advertising-measurement providers are kept under those providers' retention schedules. After deletion they are no longer linked to an identifiable account. Turning analytics off in Profile ▸ Privacy Settings ▸ Manage Consents before deleting stops any further events.
  • Support correspondence you sent us, including a deletion request itself, is kept only as long as needed to handle it and to show that it was handled, then deleted.
  • We may retain the minimum needed to comply with a legal obligation, resolve a dispute, or enforce our Terms, and no more.

You can withdraw individual consents and keep your account: turn AI features off, disconnect Apple Health, or opt out of analytics, all in Profile ▸ Privacy Settings ▸ Manage Consents. Withdrawing AI-data consent stops any further AI processing immediately, and biometric data derived from your facial photo is permanently deleted within 30 days. You can also email us to withdraw a consent if you no longer have the App.

7. If you never created an account

Everything you enter during onboarding before signing in is held on your device under an anonymous identifier and never reaches your name or email. Deleting the App removes it. There is nothing on our servers to delete for you.

Questions: help@peptade.com.